Pet Grooming FAQs

Choose a package on our packages page, share your city and preferred date, and our team confirms an available slot. You can also message us on WhatsApp for help.

No. All Tails is a doorstep pet grooming service. Our groomer visits your home at the booked slot.

Sessions typically range from 60 to 120 minutes depending on the package, coat condition, and your pet's comfort level.

A full grooming session may include bath, blow dry, brushing, nail trimming, ear cleaning, hygiene trimming, paw care, and haircut or styling depending on the package selected.

Essential Care is a bath-only upkeep package. Signature Care adds hygiene trimming and is our most-booked. Complete Pampering includes a full-body haircut and styling.

At-home grooming can be more comfortable for many anxious pets because they stay in a familiar environment. Our groomers use calm handling, short pauses when needed, and pet-safe products during the session.

Yes. Please share any health notes or sensitivities while booking so the groomer can plan accordingly.

Our groomers carry shampoos, conditioners, and finishing products selected for everyday pet skin and coat care. Tools are sanitised between sessions.

You can pay online when confirming the booking, or choose to pay after the grooming session is complete. Online prepayment helps secure your slot instantly.

Yes. Please refer to our cancellation policy or message us on WhatsApp for help with rescheduling.

All Tails currently serves selected areas across Delhi, Gurgaon/Gurugram, Noida, Greater Noida, Ghaziabad, Faridabad, Chandigarh, Mohali, Panchkula, Kharar, Ludhiana, and Patiala.

Yes — and for first-time pets or anxious animals we recommend it. Your presence helps your pet stay calm. The groomer will guide you on whether to hold your pet gently or step back a couple of steps so your pet doesn't try to jump to you mid-session. Either way, you're welcome to stay close.

We pause, let your pet settle, and resume in sections. Sessions for anxious pets naturally take a bit longer, and that's fine — we don't rush. If your pet is consistently very stressed, we'll advise shorter sessions across two visits rather than forcing it in one. We've never damaged a coat by being patient.

Check the city pages for a list of commonly served areas. If your colony or sector isn't listed, WhatsApp us — we frequently have a groomer routing nearby and can often fit you in the same run. Coverage expands weekly as we add groomers in each city.

A hygiene haircut trims hair in three specific zones: around the face (eyes, ears, muzzle), around the paws (between the pads and around the nails), and the sanitary area (rear and genitals). It's not a full body haircut — it's maintenance trimming that keeps your pet clean and comfortable between full styling sessions. Included in Signature Care and Complete Pampering.

We guarantee our groomers are trained, use the right products, and treat your pet with care throughout. We don't guarantee a specific aesthetic outcome in advance — coat condition, matting level, and breed variation affect what's achievable in one session. We'll tell you upfront if we think a second session is needed to reach a goal rather than rushing through it. If you're unhappy with a specific part of the result, message us and we'll make it right.