Privacy Policy

We may collect your name, phone number, city, address details, booking preferences, pet profile information, grooming notes, styling references, and payment status information.

If you upload photos, videos, pet styling references, or operational media during the service process, those files may also be stored as part of the booking record.

We use your information to: - create and manage bookings - assign teams and coordinate service delivery - send booking updates, reminders, and support communication - maintain saved companion profiles and service preferences - track loyalty eligibility and customer support history - improve service quality, safety, and operational planning

We may contact you through phone, WhatsApp, email, or other channels you have used to reach us for booking confirmation, reminders, service updates, care guidance, support, and selected rebooking or offer communication.

Operational and marketing communication should remain relevant and reasonable. You may request that promotional communication be stopped.

Online payments are handled through integrated payment partners. All Tails does not store full payment card details on this website.

We may store payment status, order references, and limited transaction identifiers for booking support, reconciliation, and customer service.

During service delivery, All Tails may maintain operational records such as SOP completion logs, dress check images, sanitisation videos, before or after grooming media, payment collection records, and review-related records.

These records are used for quality monitoring, dispute resolution, team coaching, and operational auditing.

We do not sell customer personal data. Information may be shared only with internal team members, service partners, payment partners, communication vendors, or technology providers where needed to complete the booking or support the service.

Team members should receive only the information reasonably required to complete the assigned service safely and correctly.

We retain information for operational, legal, accounting, support, and quality-control purposes for a reasonable period.

We use access controls and internal operational restrictions to reduce unnecessary exposure of customer data. No internet system can be guaranteed fully secure, but we aim to use commercially reasonable safeguards.

You may contact us to update key contact details, correct saved companion information, or request help regarding your booking history and communication preferences.