Cancellation Policy

Customers may request cancellation before the service is completed, subject to booking status, slot conditions, and payment mode.

Same-day cancellations or reschedules can disrupt routing and team planning. All Tails will try to support reasonable requests, but same-day changes may not always be possible.

If a prepaid booking is cancelled, refund handling will depend on the stage of the booking, timing of the cancellation, and applicable support review.

Pay-after-service bookings may generally be cancelled before completion, subject to operational review where repeated misuse or last-minute disruption is observed.

Rescheduling is subject to available booking windows and service-area capacity. If a preferred replacement slot is unavailable, a fresh booking may be required.

In rare cases, All Tails may need to reschedule or cancel due to safety concerns, operational issues, severe weather, or location constraints. Where applicable, support will help with the next step.

If a loyalty-reward booking is cancelled before completion, the reward may be restored where system eligibility and booking history support it.