Refund Policy

Refunds may be reviewed for eligible prepaid bookings when a booking is cancelled before service completion, when All Tails is unable to deliver the confirmed service, or when support determines a payment reversal is appropriate.

Refund decisions may depend on payment status, cancellation timing, slot usage, operational costs already incurred, support review, and the specific circumstances of the booking.

Refunds may be processed through the original payment partner, manual bank or UPI transfer, or other supported methods depending on the payment path and support handling.

Bookings covered fully by loyalty or zero-amount promotions generally do not create a cash refund obligation. Where eligible, the underlying reward may instead be restored.

Timelines may vary depending on the payment partner and banking channel. All Tails may record refund mode, status, and support notes as part of the booking history.